Privacy Policy

Introduction

At Kaans Catering Supplies Ltd, trust means a lot to us. We are committed to treating personal information with care and respect, ensuring that your privacy is protected. This Privacy stores, uses, and discloses personal information about its customers and suppliers. By providing personal information, using our website, utilising our services or entering into a formal arrangement with Kaan’s Catering Supplies Ltd, you agree to the terms of this policy.

Information We Collect from You

Most of the personal information we collect about you is provided directly by you during your interactions with us, whether via phone, email, in person or on our website. This includes any loyalty programs or other programs we are a part of. We always take care to ensure that we only collect personal information needed to provide our services and help run our business. The types of personal information we may collect include:

Contact and identification information, such as your name, date of birth, address, telephone number, email address, and signature.
General interest information, such as your preferences and capabilities.
Loyalty program information, such as your membership number.
Account and payment information, including bank and credit card details, and for credit account customers, information about your credit history.
Purchase information, such as specific products or services purchased, dates of purchase, and any returns.
Video and audio footage or still images, where our depots operate video surveillance systems.
Social contact information, including any communications via social media, complaints, feedback, and other contact you have with us.
Contact and similar information if you are a supplier or service provider, in connection with the supply of products and services by your business to Kaans Catering Supplies Ltd.
Digital information, such as cookies, pixels, software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity such as links clicked, page visits, app installations, app launches, viewing items and content pages, adding items to a basket, adding items to a wish list, and making purchases.

Information We Collect from Others

In certain circumstances, we may also collect personal information about you from third parties. We will only do this if you have been informed first, where permitted by law, or where you have authorized another agency to share that information. It is important that you read the privacy policies for all agencies you deal with, as you may be permitting the sharing of personal information with us when using those services. In particular, we may collect personal information about you in the following ways:

Publicly available sources, including from agencies such as the Companies Office, NZBN Register, internet search platforms, and social media platforms, such as Facebook and LinkedIn.
Credit reporters, if you apply for a credit account with us, we may collect credit information about you with your consent. This information helps us to assess your application for credit.
Anyone sharing information with us to help us manage loss prevention, crime, and public safety. This may include other similar businesses and law enforcement agencies via platforms or other means.

How We Use Personal Information

We primarily use the personal information we collect about you to ensure that you receive the best products and services from us. We want to add value to your experience, and your personal information helps us to make sure we get this right. We may use your personal information for the following purposes:

To verify your identity.
To fulfil orders and deliver products and services to you.
Managing our relationship with you, including contacting you about your purchases and/or account.
To assess any application that you make to us for a credit account.
Considering feedback and complaints that you may make to us.
To determine your product or service preferences.
To personalize and customize your experience with Kaans Catering Supplies Ltd and to tailor how we market our products and services to you based on your purchase history and shopping preferences.
To undertake data processing, data analysis, market research, or trend analysis. Enabling us to identify and make meaningful and relevant offers to you.
To invoice and collect money that is owed to Kaans Catering Supplies Ltd.
Enabling us to operate and develop our business more generally.
In the case of our suppliers, to manage the supply of products and services to us and our customers.
Managing and monitoring our risks, including preventing and detecting the commission of offenses in our depots, ensuring the safety of our customers and team members, identifying and investigating health and safety hazards or incidents, undertaking product recalls, recovering any unpaid debts or other monies owing, and complying with our legal and regulatory obligations and any lawful requests from government agencies or regulators.

We may also use your personal information for other purposes, either after notifying you at the time of collection or where those uses are otherwise permitted by law.

How We Share Personal Information

Sometimes, we need to disclose personal information to third parties in order to carry on our business. As noted above, Kaans Catering Supplies Ltd may share personal information from time to time where permitted by law and/or as otherwise set out in this privacy policy. We may also disclose your personal information to:

Trusted third parties involved in providing products and services to you, such as product suppliers and couriers.
Our trusted service providers, who provide other administrative and operational services to us in connection with our business, such as IT service providers, advertising agencies, and payment processors.
Third-party platforms who serve advertising or content (including personalized advertising) based on your personal information or preferences (including social media platforms such as Facebook).
Debt collection agencies or credit reporters as part of the account setup and debt recovery process.
The Kaans Catering Supplies Ltd network, and other local Businesses, where we reasonably believe it is necessary in order to protect staff, customers, or property or to assist other businesses to do the same.
Police and/or other businesses if we have good reason to suspect you of committing a crime on our premises. This may include CCTV footage recordings.
Our professional advisers, where required to enable any such adviser to provide services to us.
Other persons disclosed to you at the time the relevant personal information is collected.

Opting Out of Offers

From time to time, we will send you offers of products and services because we want to make sure you’re getting the best out of us. But we know that sometimes you might not want to hear from us in this way. We respect that. You can opt out of receiving offers from us at any time. To do so, use the unsubscribe function in our promotional emails or contact us on 0800777121.

How We Keep Your Personal Information Secure

The personal information we collect about you is held by Kaans Catering Supplies Ltd and by our trusted data storage providers (which may include storage in ‘cloud’ facilities). We take all reasonable steps to ensure that the personal information we hold is protected against loss, unauthorized use, access, or disclosure and any other misuse, and we require our trusted service providers to do the same, even where they may store or process personal information overseas. However, please note that whilst we take appropriate technical and organizational measures to safeguard the personal information that you provide to us, no electronic transmission or storage can ever be guaranteed secure.

Where our depots operate CCTV systems, they ensure that access to CCTV footage recordings is limited to staff who have a legitimate purpose to view and use it. We retain your personal information only for as long as we need it and we destroy the information we no longer need in a secure manner. CCTV footage are automatically deleted on a regular cycle, though in some cases it may be retained for longer where necessary to investigate an incident or assist the Police to investigate an offense.

Your Rights to Access or Correct Your Personal Information

We will take reasonable steps to make sure any personal information Kaans Catering Supplies holds about you is accurate, complete and up to date. We rely on you to tell us about any changes to your personal information to help us maintain accurate, complete and up to date information.

You have the right to request a copy of any personal information Kaans Catering Supplies holds about you, or to ask us to correct it if you believe it is inaccurate. To make a request about your personal information, email us at privacy.officer@kaans.co.nz or write to us at Privacy Officer, Kaans Catering Supplies, 6 Kitchener Street, Dunedin Central, Otago, New Zealand, 9016.

Links to Other Websites

Our website may contain links to other websites for your convenience and information. These websites may be operated by businesses not affiliated with us. Linked websites may have their own privacy statement, which we suggest you review if you visit them. We are not responsible for the content of any websites that we do not control, any use of those websites, or the privacy practices of those businesses.

Cookies and Third Parties

We want our advertising and information on our websites and related services to be relevant and interesting. Our website uses cookies and local storage to collect and store information about you when you visit our site. Cookies are small data files which may include an anonymous unique identifier. They enable websites to recognize repeat users, allowing sites to compile aggregated data for content and site improvements. They are typically sent to your browser from a website and then stored on your device, from where they may send data to other web servers. Cookies and local storage are widely used. Cookies are necessary to protect your privacy while disclosing your address details and while logging in and allow us to provide an optimal experience when using our website. Please note if you choose not to allow cookies, you may not be able to access all the services on our website.

We also promote our products and services using technology partners, such as Google, as a method of targeting our advertising based on how you interact with our website. This means that you may see ads from us when you visit other websites. You can opt out of Google's, and our, use of these cookies by visiting Google's Ads Preferences Manager. View Google's advertising privacy policies.

Possible Breaches

In the unlikely event that you become aware of a potential data breach involving Kaans Catering Supplies Ltd, please let us know so we can fix it as quickly as possible. Please contact our Privacy Officer by emailing privacy.officer@kaans.co.nz.

Any Further Questions or Complaints

Where we have refused a request for access to, or correction of, personal information or where you have any other concerns about the way we have handled your personal information, you have the right to make a complaint. In the first instance, please let us know about your concerns by contacting our Privacy Officer using the contact details set out above. We’ll do everything we can to put the matter right, but if we can’t resolve your complaint for you, then you have the right to make a complaint to the Office of the Privacy Commissioner by:

Completing an online complaint form at www.privacy.org.nz or
Writing to the Office of the Privacy Commissioner, PO Box 10-094, The Terrace, Wellington 6143.

Updates to Our Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes to our business, products, or services or changes to the Privacy Act. We’ll update the Privacy Policy on our website but may not otherwise notify our customers of a change, so please make sure you review it periodically to ensure you’re up to date with our privacy practices.